Thanks for shopping with nanoshop!
We hope you enjoy your new purchase, and we’re grateful for your business. We’re a small retail studio with real human beings (not just web pages and computers), so we really do appreciate your order. We do our best to offer the coolest products (products that we collect ourselves), and helpful, responsive customer service. We have developed what we believe is a fair return policy; as stated on our web site, please note that by purchasing goods from nanoshop, you have agreed to the following:

ALL SALES ARE FINAL— Because the items sold on nanopod are extremely difficult to buy and bring into Canada (other then the Canadian made items), we cannot accept returns on non-defective merchandise and cannot issue refunds, credits, or exchanges for a different item.

DEFECTIVE RETURN POLICY: Most of the figures we sell are collectible, made in limited runs and often hand-painted or assembled. Slight imperfections are typical with this kind of product, and most often enhance the value. However, if your merchandise has a significant defect right out of the box (i.e. the product is broken or missing parts), we’ll be happy to exchange it for a non-damaged item. You must contact nanoshop within TEN (10) DAYS from the date of purchase, using the procedure listed below. Please note: nanoshop will only accept defective returns for items that are received in their original packaging. Blister cards, accessories, plastic packaging, and anything else that came with the item must be included as well. If your return does not meet these conditions, you’ll be charged a 15% re-stocking fee or have your defective merchandise returned to you. Items damaged due to customer abuse or negligence won’t be accepted.
Please note that if we do not hear from you within the above- mentioned allotted time regarding your order we will consider the order closed and complete and will not be able to process corrections on the order after that period.
HOW TO MAKE A RETURN:
Contact nanopod by telephone at 647-219-0585 within TEN (10) days from the date of purchase. Let us know what the problem is, and we’ll give you a RETURN AUTHORIZATION NUMBER (RAN). Follow the instructions you are given, use suitable packing materials (please send it back in a shipping box for safety!), and make sure to write your RAN on the outside of your shipping box when sending your return to us. Orders that are returned without an RAN will be refused! Once we get your unit, we’ll check it out and contact you to complete the return. It’s that simple!
Thanks again for shopping with nanoshop! We’ll continue to work hard to make it worth your while to order from us again in the future!
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